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USA Eyecare Professionals Terms and Conditions of Sale
At Carl Zeiss Vision - Kentucky, we strive to provide the very best quality in everything we do. Our goal is to respond to
your needs as swiftly and efficiently as possible.With that in mind, we have structured our policies to be flexible and
responsive. Please do not hesitate to call if you have any questions (866-289-7652, toll free).
Coating Warranty
of the date of the original invoice under normal wear and tear conditions. Factory hard coating and mirrors are warranted
within 12 months.
The replacement lenses must be of the same prescription and material as the original.
The scratch resistance warranty does not apply to safety frames due to the harsh environments. Abused lenses will not be
accepted for warranty replacement.
Progressive Lens Warranty
If the patient cannot adapt to his or her progressive lenses within 90 days we will credit the original Rx in full, provided that a
pair of non progressive lenses (i.e., SV, FT, Trifocals, etc…) or a pair of progressive lenses with a different design are ordered in
its place. These lenses must be of the same prescription and frame shape as the original progressive lens order.
The original Rx or invoice number and date must be returned with the lenses and/or frame within 90 days of the original invoice
date. If no invoices are returned with your request, the Rx will be reprocessed at full charge. Credit will be issued when the original
Rx or invoice number and date are returned.
Please note on all Zeiss Gradal Individual products (1.6 High Index, 1.67 High Index and 1.6 Short i ) all warranties and credits
will be based on existing Carl Zeiss Vision - Germany terms and conditions of sales (warranties).
Doctor Redo
Lenses will be re-made at a 50% discount if the original Rx was made within prior 60 days.
The original lenses and the original Rx or invoice numbers and dates must accompany your request for remake. Edging error
by account will be billed at 30%.
Our Lab Errors
The original Rx or invoice number and date must be returned with the lenses and/or frame within 60 days of the original invoice
date. Please be specific about the reason for requesting a remake.
If no merchandise and/or invoice is returned with your request, the Rx will be reprocessed at full charge. Credit will be issued
when the original merchandise and the original Rx or invoice number and date are returned.
Rx Changes / Cancelled Jobs
If the lenses are not in process, Rx changes will be accepted at no charge. Canceled jobs and duplicate jobs will be billed at 50%.
Returns / Credits
Credits will be issued upon receipt of original lenses. To ensure the proper credit, please attach a completed, pre-printed
return label referencing your account number, the original invoice number and /or patient name. (To minimize shipping cost,
please attach returned lenses with your next frame to come).
Credit will not be allowed after 120 days from the original invoice date.
Edged or dyed stock lenses will not be accepted for credits, lenses accepted for credit must be in original packaging and in
resalable condition.
Merchandise returned will be subject to a 20% restocking fee. Please be sure to circle the reason of return. Return to:
Carl Zeiss Vision - Kentucky, Attn: Returns, 1050 Worldwide Boulevard, Hebron, KY 41048.
Return to:
Carl Zeiss Vision
Attn: Returns
1050 Worldwide Blvd.
Hebron, KY 41048
Frames
Carl Zeiss Vision - Kentucky will absorb the cost for inbound frame shipments provided a preprinted Airborne label is used
bearing our address and account number.We are not responsible for frames or other items lost en route to us.
Defective frames will be returned to you to give you an opportunity to pursue a credit with the frame manufacturer.
Previously worn frames may not withstand the stresses necessary to insure a tight fit. Carl Zeiss Vision - Kentucky does not
accept responsibility for mounting problems with previously worn frames.
Carl Zeiss Vision - Kentucky does not process lenses for non-ophthalmic quality frames.
Frames to Come (FTC)
As a service to our customers we accept frame to come orders. It may be possible to begin processing your Rx before we receive
the frame. To ensure optimum thickness, optics and base curve selection, we will not begin processing the prescription if it
does not fall under the lab parameters.
In order to expedite processing of frame to come orders we offer temple cards and FTC slips; please include account number
and patient name.
Temple cards and FTC slips are available to you at no charge by contacting our customer service.
Due to the possibility of reduced impact resistance and increased chance of breakage and chipping, we do not process glass
lenses in drill mount frames.
Rx Recommendation
Measuring seg heights: it is our policy to consider the seg height as “the vertical distance from the top of the segment to the bottom-most part of the lens.”
Enclosed lenses: when you are replacing one lens only (1/2 pair) inspect the other lens carefully for scratches and chips. We can not be responsible for the condition of enclosed lenses.
Balance lenses: are invoiced at 50% of base price list.
Optical center placement/prism thinning (progressives): to avoid vertical imbalance, please specify the optical center and/or prism thinning amount on half pair orders. If this is not specified we will default to our standard parameters.
Tinting or re-edging: there is a great deal of risk involved when tinting or re-edging old lenses. We will do the very best job we can but this must be done at your risk, we cannot be responsible for old lenses.
AR coating/stripping enclosed lenses: due to hard coat and safety issues we do not strip AR or apply AR on old lenses.
Stock Lenses Shipping Terms
Payments can be charged to your Visa or MasterCard.
Prices and policies in the catalog are subject to change without notice.
For a complete listing of terms and conditions, please call our lab.
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